RBA flags agentic commerce dispute gap as AI payments scale
- —RBA collected feedback from 75 stakeholders on agentic payments
- —A 5% chargeback rise adds 16.2M cases and about $2.1B in costs
- —Mastercard projects 324M chargebacks worldwide by 2028
- —US chargeback benchmark is $128 each, excluding lost goods
Why it matters: Without a neutral dispute process, agentic commerce stays capped at small API payments and large purchases via AI agents remain unviable.
Source: CryptoSlate